Frequently Asked Questions

Ordering online
How do I know if you received my order?

Once we receive your order on rusthebrand.com, an order confirmation will be sent to your email address. If you do not receive it or have entered an incorrect email address, please contact our customer care team.

Do I need to create an account to order online?

It is not necessary to set up an account to shop with us, but we recommend that you do so to shop more efficiently next time.

How will my order be delivered and how long will it take?

As soon as your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number. We work with UPS to deliver your selected items. We offer Express (1 - 3 days) or Standard (3 - 7 days) delivery service. For more information about the shipping costs, click here .

From where do you ship and where to?

We ship worldwide from our warehouse in A Coruña, in the Northwest of Spain.

In which currency will my purchase be made?

All transactions will be made in euros €.

Can I make any changes to my order once it has been placed?

Unfortunately, you will not be able to make any changes once your order has been placed. However, if any information needs to be altered, please contact customercare@yeto.com immediately and if your order has not been processed yet, we will try to assist you.

Products
How do I know if you received my order?

Once we receive your order on rusthebrand.com, an order confirmation will be sent to your email address. If you do not receive it or have entered an incorrect email address, please contact our customer care team.

Do I need to create an account to order online?

It is not necessary to set up an account to shop with us, but we recommend that you do so to shop more efficiently next time.

How will my order be delivered and how long will it take?

As soon as your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number. We work with UPS to deliver your selected items. We offer Express (1 - 3 days) or Standard (3 - 7 days) delivery service. For more information about the shipping costs, click here.